Dutch Springs Online Customer Support
If you have questions or need assistance with your online purchase, we want to hear from you!
Have this information ready when contacting us:
- confirmation number
- the full name of the ticket buyer
- your name (if the tickets were not purchased by you) and
- your contact information
- Off-Season: Monday through Friday from 10 a.m. to 4 p.m.
- In-Season: Same as our park visit website for details.
NOTE: Calling after hours? Leave a message and a guest service representative will return your call.
Online Order Information
Once you purchase the tickets online, you will receive an email confirmation with your tickets attached. Print the tickets for the fastest service when you arrive at the park.
Frequently Asked Question
How can I pay for my tickets?
Dutch Springs accepts all major credit cards including American Express, Discover, Master Card and Visa. We do not accept gift cards and recommend that you do not use bank debit cards. Debit card users must enter the correct billing address. NOTE: Multiple submissions could result in multiple charges; if your payment does not go through, please contact Dutch Springs Customer Service at 610-759-2270.
Credit Card Issues
If you feel that there are any discrepancies with your credit card charges, please contact Dutch Springs Customer Service at 610-759-2270 or firstname.lastname@example.org.
Please have your order and credit card information available.
What is your refund policy?
No refunds or rain checks.
I canít print my tickets. What should I do?
Printed tickets saves time at the admission window. If you canít print your tickets, bring your confirmation number and the name of the person who purchased the tickets to the park and our staff will look up your order.
Tickets have a unique code. They can be printed more than once, but can only be used once to enter the park. You can print ticket in black and white or in color.
Do I need special software on my computer to view and print my tickets?
Tickets are emailed as a PDF. PDF documents require Adobe Acrobat Reader to view/print. You can download the latest version here.
What happens if I lose my tickets?
You can either reprint them or present your confirmation number to the Admissions Cashier on the day of your visit.
NOTE: If itís possible that your tickets were used by someone else, contact the Admissions Department to verify that they are still valid. Remember, tickets contain a unique code and can only be used once; additional copies of the same ticket will be invalid.
What do I do if I left my tickets at home?
Present your confirmation number to the Admission Cashier on the day of your visit. If you do not know your confirmation number, we can look up your order by the purchaserís full name.
I didnít get an email confirmation. What do I do?
Check your spam or junk mail folder for an email from email@example.com. If you do not find the confirmation in your email, your order may not have been processed. To verify your order or request another email, contact our support staff.
I was almost finished with my order and my computer froze. What should I do?
First, check your email to see if you have received an order confirmation. Next, check your spam or junk mail folder for email from firstname.lastname@example.org. If you do not find the confirmation in your email, your order may not have been processed. To verify your order, contact our support staff.
I have a coupon to your park. Can I apply the discount toward the purchase of an online ticket?
Unfortunately, must coupons can only be redeemed at the park on the day of your visit. †If your coupon can be redeemed on an online ticket it will have an additional online coupon code.
Does an online ticket get me into the park faster?
While having your tickets in hand does make it easier at the gate, online tickets do not have a separate shorter line. TIP: In general, admission lines are longest during the first operating hour of the day, so avoid this peak time if your can.